Customer Testimonials
I had an absolutely great experience at Crowley Chrysler Dodge Jeep RAM! Chris and Phil were both amazing to work with from start to finish.They were friendly, knowledgeable, patient, and made the entire process so easy and stress-free. They answered all of my questions, made sure I was comfortable with everything, and never made me feel pressured. I’m so happy with my new vehicle and truly appreciate all of their help. I would definitely recommend Chris, Phil, and the entire team at Crowley to anyone looking for a great car buying experience!
our sales person Chris Winter was an amazing guy. He knew his jeeps in and out and was able to help us navigate through all the features and help us with a awesome and seamless experience.
Alan was great to work with. From test driving to signing the paperwork, everything went smoothly!
A great place to buy—they treat you really well. It’s a very professional purchasing experience, and the after-sales service from Adam and Phil is spectacular.
Friendly and made the process extremely easy! Will be back.
Alan was a pleasure to work with and made this purchase very easy
The entire Crowley Jeep team are very knowledgeable and assisted us through the entire purchase process.
I had an absolutely amazing experience purchasing my vehicle here. The entire process was incredibly smooth and fast, we went from initiating numbers to driving the car off the lot in less than three days! A massive thank you to Adam, Jon, and Phil. They were all phenomenal, transparent, and genuinely great people to work with. They made what is normally a stressful process completely hassle free and straightforward. I highly recommend this dealership and this specific team if you want a seamless car buying experience!
Amazing experience, thank you again Adam and everyone!
James was great to work with. Very smooth experience!
Easy, Alan was the best, willing to work with you.
Great experience Chris was awesome. Really enjoyed buying another truck here. It’s my third one from Crowley. Thanks.
Donny and Alan were an absolute pleasure to work with! Purchasing our car from them was such an easy and seamless experience. They were both incredibly kind, helpful, and made the whole process stress-free. We highly recommend coming here if you’re looking for a car!
Adam was great to work with and went above and beyond to help get me in my new jeep!
We had a great experience working with Chris at Crowley. He was friendly, down-to-earth, and never made us feel pressured. He made the whole process easy and enjoyable. Highly recommend Chris if you’re looking for a sales rep who genuinely cares about his customers!
Bought a 2024 Dodge diesel 2500 and got a wonderful price ! Adam was a wonderful salesman. His communication and made sure the truck was ready and serviced.
Adam was a great help in putting me into a great certified Ram 1500 Laramie
James was wonderful. He was very friendly and knowledgeable. He was very thorough in showing the details of the car and the process was the quickest and most comprehensive experience I’ve ever had. Highly recommend!
We had a great buying experience! They were very friendly and professional. We left very happy! We will certainly recommend this dealership to our friends and family! From Maria and Jorgo!!!
I’ve dealt with various agencies over the years, but the people here are so helpful, friendly, and—above all—professional and reliable. It was a quick, flawless sale; I definitely recommend them 100%. I’m super happy with my new machine. Yeah, baby!
After many many months of deliberating, searching, researching and looking at all the options, Crowley was the dealership that had what I was truly looking for. Great certified inventory, excellent and personable service (thanks Bill!) and just a really smooth process. Thanks again to the team at Crowley, I am in love with the “Black Beauty”! 😄
Had a great experience buying our third Ram from Crowley. Great dealership.
Chris Winter helped us get the exact car we wanted and we had a specific list. He was relentless and affable throughout the whole process. He is incredibly kind and very professional; his knowledge is vast and he is someone we have come to trust in the car business. Giving car salesmen a very good name! Thanks very much to Chris and Donny at Crowley.
Chris Winter and the team are excellent. We received custom service and they put forth effort to get us the exact color and trim we wanted. Thank you Crowley Jeep!
Adam was awesome! Very helpful. Answered any questions I had.
James was great! It was a pleasure working with him.
Adam made this experience of.buying a Jeep hassle free. He was an absolute pleasure to work with
James was excellent and very knowledgeable. It was a pleasure working with him for my new jeep
Very professional and easy to work with. Overall great buying experience. I worked with James throughout purchasing process. He is very accommodating and transparent. Would highly recommend visiting Crowley when considering any new or used vehicle.
Both Chris and Donny were very very helpful in my purchase!
Just wrapped up a 2nd Jeep lease at Crowley CJDR and I continue to be very impressed with their customer service, professionalism, and knowledge of the vehicles. It is always a pleasurable experience at Crowley CJDR whether it's with the showroom staff, financial staff or service staff. Thank you.
This was my first experience with Stellantis as a brand, but more significantly, Crowley Chrysler dealership in Bristol CT.
They made my RAM purchase process extremely convenient. My sales specialist CHRISTOPHER WINTER was such an incredible help throughout the process. He explained each step of the process, helped facilitate my deal by text, email and phone. Whatever it took.
Chris was also very helpful in preparing me for the finances of the vehicle, and explaining what steps were necessary to take delivery of the vehicle.
My deal was very transparent, there were no surprises and I picked up the exact ... Read More Google - Aug 19, 2026
Recently bought a used 2020 Cherokee from Chris Winters and can honestly say that he and the staff at Crowley made the buying experience an absolute pleasure.
Chris at Crowley Chrysler did a fantastic job of helping me find a great Jeep. He was helpful, trustworthy, available and made the entire process very easy!
Been bringing my vehicle here for service the last two years. Went through two advisers so far, first one was useless, glad she’s gone. Second one, she was okay but nothing spectacular. Now I got Marta who has been nothing short of phenomenal. If she leaves, we’re gonna have a problem.
Bought my wife a new car from Crowley. Used an online salesman, set up a deal, went in and closed it. Very simple, easy, and the employees were friendly.
It was an amazing experience with this dealership. Specially Justin, and Allan went above and beyond to help me get my car. Highly recommended!!!
Great sales department. No pressure, went and looked at the 2026 jeep cherokee. Took it for a spin. Sat with Alan Bryant and told them I wanted to think about the purchase. Came back next day and talked finances. Very helpful. Signed the papers and done in a few hours. Would recommend Crowley Jeep.
We can’t thank Crowley Dodge enough for their commitment to service.
We planned a day trip to Connecticut from Pennsylvania to attend a funeral. On our way back to PA we experienced car trouble.
We contacted Crowley. They immediately offered us a service date for the following day.
First thing the next morning, we received a text that diagnostics were being performed.
Our service associate, Nick Masotto was phenomenal. He was aware of our situation and throughout the day kept us informed of the progress. He contacted us after 5pm to let us know that the car was ready ... Read More Google - Jul 16, 2026
From the outset, I had a positive experience. I conducted some browsing and sent a message, which received a prompt response within an hour. The team was highly responsive to my inquiry. Three days later, I successfully purchased my dream truck, thanks to Chris Winter and the entire Crowley team for facilitating a seamless transaction.
I can’t thank the team at Crowley Chrysler Jeep Ram enough! Amber and her team in the service department are truly amazing. They consistently provide outstanding customer service, and I always know my Jeep is in great hands. I won’t take my Jeep anywhere else. Thank you for your A+ service and for always going above and beyond!
Been a Crowley customer for over 25 years! Ken Crowley is a legend!
Checked in at 12:59pm and my vehicle immediately taken into service as a “waiting”. At 2:45pm I was now late to pickup my children from school. The car was JUST being lifted with a response that the oil filter was changed only due to being short staffed. I’ve waited an hr in the past but this was extensive. Though close to home I cannot say I would recommend as a first choice. The advisor was very nice and attentive but I with better communication I could have made alternative arrangements.
Amber in jeep service is awesome. Explains everything thoroughly. Quick and efficient communication
I’ve been a customer here for a few years, and this experience reinforced why I keep coming back. A tire repair didn’t go as planned, but the team took responsibility and replaced the tire without hassle. That kind of customer service and accountability is hard to find. They did the right thing, and I respect that.
I had to drop my dodge off due to transmission problems and Joe Dulka came through with a last minute loaner car saving the day ! It’s a pleasure to work with people who get that life happens and help make best of the situation. Thank you Dodge and Joe !
Needed recall work performed on my 2021 ram 1500. While I was there I mentioned to my service supervisor Nick that I was having issues with my 4WD system. It popped a check engine light so I asked him to take a look. By the end of that same day I received a call with a list of the issues and the plan for remedy. Nick has had prior experience with carmax which made him super knowledgeable when it came to pushing through for my warranty claim. He provided prompt updates, and was able to match my coverage as far as the ... Read More Google - Jan 8, 2026
Collin Zukowski went above and beyond to ensure my experience, from beginning to end, was a positive one. Thanks again Collin!
Helpful staff
I just charge here
Anthony and his team are top notch! I am a very analytical person when it comes to things like a Dealership Service Team. These guys went above and beyond to get me the things I needed in the most professional manner. A++++++
UPDATE
Crowley reached out and presented me with two viable solutions to resolve my issue below. They also apologized for the inconvenience. Thank you Crowley for resolving and to listening to your customers.
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I purchased a used Jeep Wrangler from Crowley Jeep back in November 2024, it was certified preowned. At the time of purchase the auto stop start was not functioning on the vehicle, but no error light was on. I brought this to the attention of Donny (the sales person), he stated that things like temperature, etc. could affect the auto stop start and not to worry about ... Read More Google - Oct 23, 2025
very nice people, was there for none vehicle related visit but looks like a good place to buy a vehicle in.
Brought jeep in for oil change and tire rotation. Specialty asked to reset oil life meter, as well make sure psi on all four tires are correct to 36 psi. Only one tire was set to correct psi and same tire was missing valve stem cap. The other three tires were still at 32 psi. Had to go to a gas station to properly fill tires to 36 psi.
Amazing time here at Crowley CJDR, amazing team and great environment, would come back again!
After visiting several shops that wouldn’t take my truck because of its size, I finally found a place that truly went above and beyond. Amber and Joe in the service department listened to my situation, took the time to understand my needs, and got right to work on fixing my truck’s alignment. Their service was exceptional from start to finish—professional, friendly, and efficient. Thanks to them, my truck now drives perfectly straight, and I couldn’t be happier with the results. Highly recommend!
Quality service typical dealership prices for service. Waiting rooms needs a tremendous upgrade
As a x car dealer, this is definitely a great place to shop, got a jeep for my sister, everyone from the salespeople to the manager to the finance department was definitely great. We'll be doing a lot more business here.Thank you.
My company brings our vehicles here and these guys and ladies are the absolute best and super friendly Joe is the GOAT
Every time I bring my car in for service they always end up screwing me financially. Last time I brought my car in they told me what needed to be done and how much it would cost. It ended up being $1200 more than what they said it was going to be. This time, they tell me the warranty I bought through them when I purchased the car will only pay 1/4 of the price. If they’re willing to pay some that means it’s covered, why aren’t they paying the whole thing? Mr. Crowley, you say if your customers ... Read More DealerRater - May 22, 2025
I'm happy I brought my jeep wrangler here for an oil change, tire rotation, brake fluid flush and multipoint inspection service. I got a report showing tire depth and brake pad thickness measurements and other checks. Joe in service helped with the process, and other service agents were friendly and attentive; I waited in the guest space while work was done. Free coffee, chocolate drink, wifi and snacks. I got a free car wash card; It needed it. I'm also glad a loaner is available if I need be. Thank you!
I brought in my RAM 1500 for service and was pleasantly surprised with the customer service provided by Nick. Would certainly recommend them to anyone that needs work done. I appreciate your help Nick!
Purchased a new Ram, Jon and Allan couldn't have been nicer or more professional. Had an issue with the truck and Jon and the service department took care of it right away. I am not person that writes reviews , in fact this is my first one. Just wanted to get the word out, that this is a great dealership!
Donny, Adam, Phil and Tom are just the best to work with! They even called me yesterday to wish me a happy one year anniversary from buying my vehicle! Can’t say enough good things!!!!
The best peoples. Thank you.
Always polite and friendly and the job only takes as long as it’s supposed to. I have never had a bad experience.
Of all the dealerships I went to in my car search. This one was the best. They were extremely fair, no games, just professional good service. I worked with Donny and Adam and I trusted them theoughout the process. They also had better prices than just about any jeep dealership within 50 miles.
I am writing this review in regards to my vehicle 2015 jeep grand cherokee i purchased and i traded in my 2021 jeep sahara.Christopher Winter sold me the 2015.First off the sahara i traded in i really did not get what i wanted.So i thought i would get a refund check that same day i traded it in.Then Phil Lebel tells me at the end the check will be in the mail.So they have my jeep and i have to wait for the refund check.So i go to see Phil Lebel who does the finance.As he ... Read More Google - Oct 23, 2024
If you are in the market for a new vehicle and are considering a Jeep. Go visit Donny at Crowley Jeep in Bristol- Top notch customer service!! I work in the customer service field and Donny is a winner! Knows his products and really took care of my wife and I. This was the 2nd time he has assisted us and I HIGHLY recommend his services and Crowley. Smoothest car buying process I have ever had. Thank you Donny!!
Caroline in Parts helped me to order the lug bolts that I needed for my Jeep. She was knowledgeable and professional. It made for a great first experience at Crowley.
terrible website. Scheduling on-line is supposed to make it easier for everyone. In this case not easier for the customer. Once I get there , the service is good. They need a new IT dept..
Great folks! Amazing service!
We had a big problem with the undercarriage on our 2011 Jeep Patriot.....(50,000 miles) with great professional help from Erica and Anthony it was solved with great satisfaction..Thank you so much,,;; Lucille Stawski
Went to Crowley Chrysler twice for tire rotation. First time I went it was part of scheduled maintenance and could not get lug nuts off and to reschedule. We rescheduled for the lug nuts made appointment on the phone for lug nuts and oil change an hour later they call me car is ready. Get there and no lug nuts. They said they did not have therm. Do you think they could have ordered them before I got there. They said we will call you when there come in. Its been a month nothing. This place has gone down hill ... Read More DealerRater - Apr 28, 2024
My experience with Jon Brant, the sales manager at Crowley Chrysler Jeep Ram, has consistently exceeded my expectations. This latest purchase, my fifth with Jon, was no different. With the Grand Cherokee 4xe, Jon’s attention to detail and genuine concern for my preferences, both in terms of the vehicle and financing, made the process seamless and enjoyable. Special thanks to Chris for his thorough explanation of the vehicle’s features, and to the entire team at Crowley for their flexibility and dedication to customer satisfaction, even amidst my busy schedule.
My experience with Jon Brant, the sales manager at Crowley Chrysler Jeep Ram, has consistently exceeded my expectations. This latest purchase, my fifth with Jon, was no different. With the Grand Cherokee 4xe, Jon’s attention to detail and genuine concern for my preferences, both in terms of the vehicle and financing, made the process seamless and enjoyable. Special thanks to Chris for his thorough explanation of the vehicle’s features, and to the entire team at Crowley for their flexibility and dedication to customer satisfaction, even amidst my busy schedule.
My experience with Jon Brant, the sales manager at Crowley Chrysler Jeep Ram, has consistently exceeded my expectations. This latest purchase, my fifth with Jon, was no different. With the Grand Cherokee 4xe, Jon’s attention to detail and genuine concern for my preferences, both in terms of the vehicle and financing, made the process seamless and enjoyable. Special thanks to Chris for his thorough explanation of the vehicle’s features, and to the entire team at Crowley for their flexibility and dedication to customer satisfaction, even amidst my busy schedule.
Donny and Chris were excellent to deal with. They made the process smooth and easy.
Excellent service. Arrived early for my appointment and received immediate service. Total time for oil change and service check 35 minutes.
everyone is very courteous and ready to answer all your questions,they notify you of any and all concerns
Easiest car purchase ever. Mark was attentive, flexible, and responsive. I will buy from them again
Staff were friendly and knowledgeable, Adam was very knowledgeable about the vehicle and its options/functions/operations during our test drive. Mark was personable and helpful. Phil was pleasant to work with.
Best experience from the first initial email with James Driscoll who responded to my needs immediately to dropping my vehicle off. They're professional and did an excellent job on my car. I recommend them to anyone needing autobody repair.
Everyone there was very personable and attentive to what I needed done on my car.
Brought my Jeep in for the 50K checkup. Everything went great, Erika was great to work with.
I was greeted in a very pleasant way and was helped with the decision to purchase a new car instead of leasing
Great service, easy drop off, quick and easy pickup . Good explanation of the work performed after by the service rep
This dealership never disappoints ! I have been coming to this dodge dealership for a while now and i can say , they are always welcoming , never pushy & my last visit to the service dept i dealt with Amber .. shoutout to her for displaying great customer service and making sure i felt satisfied with my service I will remain a loyal customer at this location because of people like amber and the great service I receive on my vehicle. Thank you guys !!
I came in for an oil change. When I went to leave, I was given a bill for $86 although I had prepaid for several changes at my last visit. You need show this on the customer's record at check in to avoid extra waiting time while the invoice is corrected.
Everyone in the service department was friendly, courteous and professional. Erika was my personal service rep and went over every service and estimated price. She kept me informed and checked with me regarding any items for discussion. They were very accommodating as I waited, and the service was completed ahead of schedule. I was impressed.
The staff is always courteous and do their absolute best to keep my vehicle in tip top shape
The Car service was outstanding. My JEEP is 10 years old and he spotted the parts that are wearing down but still usable which I thanked him for care and trustworthy. There is no question about buying from Crowley and probably JEEP. Thanks for all of the service you have given to my car over the years.
Everyone was very helpful and pleasant. Car taken in immediately and service was performed promptly. The bill was exactly as quoted. No surprises as usual. Highly recommended.
Service appointment was a smooth easy transaction. From initial appointment set up, to day of service Crowley was easy to deal with. My needs were simple as it was a routine oil change, which had the extended coverage. The drop off was quick and easy, the staff was friendly and efficient. Waiting area was clean. Was in and out very quickly, and they were even able to take me in early, as I was about 30 mins early for my appointment. Would reccomend their service. I have had my vehicle for 4 years and have had no issues with Crowley.
I was able to call and get appointment right away. My issues are hopefully behind me. Was my first time visit. Overall I would recommend.