Customer Testimonials
I'm happy I brought my jeep wrangler here for an oil change, tire rotation, brake fluid flush and multipoint inspection service. I got a report showing tire depth and brake pad thickness measurements and other checks. Joe in service helped with the process, and other service agents were friendly and attentive; I waited in the guest space while work was done. Free coffee, chocolate drink, wifi and snacks. I got a free car wash card; It needed it. I'm also glad a loaner is available if I need be. Thank you!
I brought in my RAM 1500 for service and was pleasantly surprised with the customer service provided by Nick. Would certainly recommend them to anyone that needs work done. I appreciate your help Nick!
Purchased a new Ram, Jon and Allan couldn't have been nicer or more professional. Had an issue with the truck and Jon and the service department took care of it right away. I am not person that writes reviews , in fact this is my first one. Just wanted to get the word out, that this is a great dealership!
Donny, Adam, Phil and Tom are just the best to work with! They even called me yesterday to wish me a happy one year anniversary from buying my vehicle! Can’t say enough good things!!!!
The best peoples. Thank you.
Always polite and friendly and the job only takes as long as it’s supposed to. I have never had a bad experience.
Just purchased 2024 RAM 1500 LIMITED got great deal sale person Jean was excellent so was sale manager Mark
Of all the dealerships I went to in my car search. This one was the best. They were extremely fair, no games, just professional good service. I worked with Donny and Adam and I trusted them theoughout the process. They also had better prices than just about any jeep dealership within 50 miles.
I am writing this review in regards to my vehicle 2015 jeep grand cherokee i purchased and i traded in my 2021 jeep sahara.Christopher Winter sold me the 2015.First off the sahara i traded in i really did not get what i wanted.So i thought i would get a refund check that same day i traded it in.Then Phil Lebel tells me at the end the check will be in the mail.So they have my jeep and i have to wait for the refund check.So i go to see Phil Lebel who does the finance.As he ... Read More Google - Oct 23, 2024
I had a great experience with Robert purchasing my first Kia from this dealership. I was never pressured and he actually talked me down from spending more money on a car I didn't REALLY need. After purchasing the car Evan was great in walking my wife and I through the cars bells and whistles. He also helped us set up the app to take full advantage of everything the car has to offer. Both Evan and Robert were exceptional in their roles and I would recommend anyone looking for a new Kia give them a call.
If you are in the market for a new vehicle and are considering a Jeep. Go visit Donny at Crowley Jeep in Bristol- Top notch customer service!! I work in the customer service field and Donny is a winner! Knows his products and really took care of my wife and I. This was the 2nd time he has assisted us and I HIGHLY recommend his services and Crowley. Smoothest car buying process I have ever had. Thank you Donny!!
Caroline in Parts helped me to order the lug bolts that I needed for my Jeep. She was knowledgeable and professional. It made for a great first experience at Crowley.
terrible website. Scheduling on-line is supposed to make it easier for everyone. In this case not easier for the customer. Once I get there , the service is good. They need a new IT dept..
Great folks! Amazing service!
We had a big problem with the undercarriage on our 2011 Jeep Patriot.....(50,000 miles) with great professional help from Erica and Anthony it was solved with great satisfaction..Thank you so much,,;; Lucille Stawski
Went to Crowley Chrysler twice for tire rotation. First time I went it was part of scheduled maintenance and could not get lug nuts off and to reschedule. We rescheduled for the lug nuts made appointment on the phone for lug nuts and oil change an hour later they call me car is ready. Get there and no lug nuts. They said they did not have therm. Do you think they could have ordered them before I got there. They said we will call you when there come in. Its been a month nothing. This place has gone down hill ... Read More DealerRater - Apr 28, 2024
My experience with Jon Brant, the sales manager at Crowley Chrysler Jeep Ram, has consistently exceeded my expectations. This latest purchase, my fifth with Jon, was no different. With the Grand Cherokee 4xe, Jon’s attention to detail and genuine concern for my preferences, both in terms of the vehicle and financing, made the process seamless and enjoyable. Special thanks to Chris for his thorough explanation of the vehicle’s features, and to the entire team at Crowley for their flexibility and dedication to customer satisfaction, even amidst my busy schedule.
My experience with Jon Brant, the sales manager at Crowley Chrysler Jeep Ram, has consistently exceeded my expectations. This latest purchase, my fifth with Jon, was no different. With the Grand Cherokee 4xe, Jon’s attention to detail and genuine concern for my preferences, both in terms of the vehicle and financing, made the process seamless and enjoyable. Special thanks to Chris for his thorough explanation of the vehicle’s features, and to the entire team at Crowley for their flexibility and dedication to customer satisfaction, even amidst my busy schedule.
My experience with Jon Brant, the sales manager at Crowley Chrysler Jeep Ram, has consistently exceeded my expectations. This latest purchase, my fifth with Jon, was no different. With the Grand Cherokee 4xe, Jon’s attention to detail and genuine concern for my preferences, both in terms of the vehicle and financing, made the process seamless and enjoyable. Special thanks to Chris for his thorough explanation of the vehicle’s features, and to the entire team at Crowley for their flexibility and dedication to customer satisfaction, even amidst my busy schedule.
Donny and Chris were excellent to deal with. They made the process smooth and easy.
Excellent service. Arrived early for my appointment and received immediate service. Total time for oil change and service check 35 minutes.
everyone is very courteous and ready to answer all your questions,they notify you of any and all concerns
Easiest car purchase ever. Mark was attentive, flexible, and responsive. I will buy from them again
I would like to give a 5 Star review to Crowley KIA of Bristol. I appreciated the Personal Service given to my husband & I when we bought a used 2021 Kia Forte. Will Johnson& Butch Hanning made the process of purchasing our vehicle easy & certainly stree free. I will certainly recommend Crowley of Bristol to friends & family. Diana & Gerald Martin
Staff were friendly and knowledgeable, Adam was very knowledgeable about the vehicle and its options/functions/operations during our test drive. Mark was personable and helpful. Phil was pleasant to work with.
Best experience from the first initial email with James Driscoll who responded to my needs immediately to dropping my vehicle off. They're professional and did an excellent job on my car. I recommend them to anyone needing autobody repair.
Once I got to the dealership, it was a smooth running maching and they took care of me with care.
Everyone there was very personable and attentive to what I needed done on my car.
Brought my Jeep in for the 50K checkup. Everything went great, Erika was great to work with.
I was greeted in a very pleasant way and was helped with the decision to purchase a new car instead of leasing
Great service, easy drop off, quick and easy pickup . Good explanation of the work performed after by the service rep
This dealership never disappoints ! I have been coming to this dodge dealership for a while now and i can say , they are always welcoming , never pushy & my last visit to the service dept i dealt with Amber .. shoutout to her for displaying great customer service and making sure i felt satisfied with my service I will remain a loyal customer at this location because of people like amber and the great service I receive on my vehicle. Thank you guys !!
I came in for an oil change. When I went to leave, I was given a bill for $86 although I had prepaid for several changes at my last visit. You need show this on the customer's record at check in to avoid extra waiting time while the invoice is corrected.
Everyone in the service department was friendly, courteous and professional. Erika was my personal service rep and went over every service and estimated price. She kept me informed and checked with me regarding any items for discussion. They were very accommodating as I waited, and the service was completed ahead of schedule. I was impressed.
The staff is always courteous and do their absolute best to keep my vehicle in tip top shape
The Car service was outstanding. My JEEP is 10 years old and he spotted the parts that are wearing down but still usable which I thanked him for care and trustworthy. There is no question about buying from Crowley and probably JEEP. Thanks for all of the service you have given to my car over the years.
Everyone was very helpful and pleasant. Car taken in immediately and service was performed promptly. The bill was exactly as quoted. No surprises as usual. Highly recommended.
Service appointment was a smooth easy transaction. From initial appointment set up, to day of service Crowley was easy to deal with. My needs were simple as it was a routine oil change, which had the extended coverage. The drop off was quick and easy, the staff was friendly and efficient. Waiting area was clean. Was in and out very quickly, and they were even able to take me in early, as I was about 30 mins early for my appointment. Would reccomend their service. I have had my vehicle for 4 years and have had no issues with Crowley.
I was able to call and get appointment right away. My issues are hopefully behind me. Was my first time visit. Overall I would recommend.
Great people to work with. Very kind and courteous . They knew their product well . Nice job 👍🏻
They fit me in on a Saturday for an oil change and tire rotation. With my previous experiences at other dealerships, I’m usually there for an hour to an hour and a half. With Crowley Jeep, I was in and out in less than 30 minutes.
Always amazing
Crowley is great to deal with. Had my Jeep JK in the other day, picked up my loaner. And my Jeep was done by the end of the day. Very nice people and a pleasure to work with.
Very quick, clear, helpful and friendly. They make it simple and mostly fuss free. This is the only place I take my Chrysler.
Exelente trato.muy buen servicio al cliente. Muy satifecho con el trabajo. Los recomiendo un 100%. Y sus empleados muy amables
Great customer service. James and Donny went above and beyond for me. This is my second vehicle from them.
Very good technicians and thorough inspection.
Great Customer Service. They’re Amaya willing to work you regarding your needs at the time
Staff was wonderful as always! Vehicle #three for me and 8 in the family! Excellent service!
My 2018 RAM 1500 had a ticking sound. The problem was quickly diagnosed and fixed. Crowley handled the extended warranty paperwork and made the process easy for me. I was also given a Jeep Grand Wagoneer loaner to drive so I was pleased with the service. The entire process was easy from the drop off to pick up. Thanks Crowley Staff!!!!
My service agent was Erica. She was fantastic!
I just moved to the area and went to Crowley to have my 2021 Rubicon serviced. Erica was my service agent and se was excellent!
I always use Crowley to service my vehicles. This is the third RAM I've owned since 2013 (along with a Jeep Wrangler). They're friendly, responsive, and accurate in the service department.
Crowley exceeded my expectation. I took an appointment not knowing exactly what I wanted and Ted and the rest of his team had the utmost patience with me. They were also very responsive to all my questions (and I had plenty!) To me, it’s all about the customer experience and Crowley took care of me which is what made the decision so easy to become their customer. I love my new Jeep and appreciate the time spent with me before driving off to walk me through every button, feature and functionality my new car had to offer. Highly recommend ... Read More Google - Mar 21, 2024
Crowley is an A+++ dealership and service center. We have bought multiple vehicles from Crowley because of their great prices and exceptional service. We couldn’t ask for a better dealership and personnel!
Always great service on my 2014 Ram. I bought it new there and been going there ever since.
I brought my 2018 Dodge Changer in to get new brakes and rotors and calipers all the way around. The prices were great and the staff is very friendly but professional at the same time. Thank you everyone in the service department for excellent work. My car no longer shakes or pulsates when driving. Definitely will be taking my car for any future repairs.
Very happy with the serice, but more so, the people who make that happen. Car runs well, and if I have the need to get into the Jeep's innards again, I will definitely call you.
Have delt with Crowley for years, always pleased except for now, gas gauge on our leased vehicle is STUCK on full, seems like a minor problem, brought vehicle in to be checked and told there is nothing wrong , filled the tank a week ago, at that time the gauge was on 3/4 full, took 20.00 clicked off but gauge never moved to full, drove all day and gauge finally registered full and has been stuck on full since then despite much driving, person who checked vehicle had a bad attitude, seemed like he could not be bothered, told us to just drive ... Read More DealerRater - Mar 14, 2024
Great customer service. I made an appointment for an oil change and tire rotation. Service was completed in a timely manner while I waited in a clean and comfortable waiting lounge. After my vehicle was done, I was provided with useful updates.
The personnel were very friendly and helpful. The service was quick and thorough. I waited for the service and it was completed before it knew it.
Crowley process was very efficient & easy to work with. Jon worked hard to find just the right vehicle. Thank you for a great experience!
Jon was very knowledgeable and the entire car buying process was a breeze. The entire staff was friendly and helpful, they walked me through all of my options and at no point did I feel pressured, I will be coming back for all of my future purchases!
Always a great experience. Everything is always explained very well. Great communication about when vehicle is ready and what it needs.
Drive in check in is nice especially with cold weather. Techician explained the service appropriately. Thank you.
Service is great at Crowley Kia everyone is very friendly and they keep you informed on what they are doing and how long it will take.
Major engine repair handled very professionally with great communication during the process. For me this was just another good experience in a long history with this dealership.
I found Joe in the service department to be extremely cordial and understanding. When they found additional issues with my car I wanted to get them done will I.was there but I needed the car early the next day for a doctors appointment. They were extremely busy but he said he would get it done. He made good on his promise. Also the shuttle service driver was also very cordial. Thanks Rick
It’s always a pleasure working with Crowley, they have a great group of people there.
Appointment was kept on time & curtious . Manager of service department explained how long software update would take.
My service visits are handled professionally & most often in a timely manner; the staff is wonderful 🙂
Donny and Phil made my lease buyout experience so easy! I appreciate the time and effort they both put into the process. I will continue to recommend Crowley to all of my family and friends!
This was a just an oil change and tire rotation service . Everyone was friendly and the work was done in a timely manner
Best dealership and service center around. No one can beat Crowley Auto when it comes to superb, friendly and kind service.
The express lane for my vehicles service was extremely easy. Well organized and efficient. I waited at the dealership while it was being serviced. The advisor came to speak with me about their findings along with an email of those same topics. Great team effort all around!
Service dept was Super fast and very professional. The duck for my jeep was a nice touch as well! Made my day. Maybe one day they’ll have color options. 😊
Service dept was Super fast and very professional. The duck for my jeep was a nice touch as well! Made my day. Maybe one day they’ll have color options. 😊
Crowley Jeep was excellent - recently leased a jeep. Entire process was facilitated thru internet department. Ted O , sales manager made the process extremely easy . The day before we were to come in to pick up jeep, Ted let me know that he found an additional $500 incentive ( he did not need to do this as I was already committed and prepared to close on the vehicle) , entire staff was very pleasant and helpful. I would highly recommend
Crowley Jeep-Chrysler has been extremely professional since Day One. They have exceeded my expectations in all aspects of servicing my car. I recommend Crowley as a dealership to be trusted.
They always take care of our issues in a timely manner. Very easy to work with.
They were very professional polite and accommodating! No pushy sales service request!! I will go bac
Great service visit
Crowley service department is always top shelf! I love working with them.
Only place we go to get our trucks serviced. The service department is second to none. The advisors explain very well on what repairs need to be done and others that are suggested.
Ann is the best!! She should get her job back at quick lane! The other people that work there are rude! She got car in fast and got it fixed!!
Only place I go for service, outstanding customer service. Fast and reliable, great communication.wont go anywhere else.
Always a pleasure to bring my car in for service. Anne makes the process seamless.